This table represents research and consulting company Gartner Inc.'s analysis of the hot players in the global outsourcing business. Gartner's 10,000 global clients most frequently inquire about these companies as potential offshore partners. Gartner's hot list includes companies that offer software development, computer network support, R&D and engineering services, call centers, and business services from accounting to procurement. They have offshore staff stretching from Argentina to India to Tunisia. The companies represented here include boutique outfits that do under $100 million in offshore business a year and giants that take in billions through global outsourcing. The ranking is based on the frequency of queries from Gartner's 10,000 clients.
| Company and Headquarters | Specialty | Low-Cost Locations | Offshore Revenue Range |
|---|---|---|---|
| Accenture (US) | Software Development, Network Support, Finance & Accounting (F&A) Human Resources (HR) Procurement, Insurance Operations, General Banking | India, Philippines, Spain, China, Czech Republic, Slovakia, Brazil, Australia | Over $5 billion |
| ACS (US) | F&A, HR, Payroll, Procurement. Telecom, Transportation, Healthcare Operations; General Banking, Mortgage Processing | India, China, Dominican Republic, Ghana, Guatemala, Jamaica, Malaysia, Mexico, Spain | $1 billion-$5 billion |
| Capgemini (France) | Software Development | Canada, Mexico, Spain, Poland, India, Australia | $1 billion-$5 billion |
| ClientLogic (US) | Call Centers | India, Philippines, Poland | $100 million-$500 million |
| Cognizant Technology Solutions (US) | Software Development, Network Support | India, China, and Canada | $500 million-$999 million |
| Convergys (US) | Call Centers | "India, China, Indonesia, Malaysia, Philippines, Sri Lanka, Taiwan, Thailand, Argentina, Brazil, Colombia, Mexico, Australia, Canada | Over $1 billion |
| CSC (US) | Software Development, Insurance Operations, Demand Management | Canada, Bulgaria, Ireland, India, Mexico, Malaysia, South Africa, Spain | Over $5 billion |
| EDS (US) | Software Development, Network Support; F&A, HR, Payroll, Demand Management, Procurement, Insurance, General Banking, Telecom, Transportation, Health Care Operations | Canada, Mexico, Brazil, Argentina, India, Australia, South Africa, Spain, Hungary | Over $5 billion |
| eTelecare International, Inc. (US) | Customer Service | Philippines | Below $100 million |
| ExlService Holdings, Inc. (India) | Insurance, Transportation Operations | India | Below $100 million |
| HCL Technologies (India) | Software Development, Network Support, R&D/Engineering, Financial Services | India | $500 million-$999 million |
| Hewitt Associates (US) | HR, Payroll, Procurement | India, China, Philippines, Thailand, Malaysia, Czech Republic, Poland, Hungary, Brazil, Mexico, Argentina, Chile | Over $5 billion |
| Hewlett-Packard (US) | F&A, Payroll, Procurement | India | Over $5 billion |
| IBM (US) | Software Development, Network Support, F&A, HR, Payroll, Procurement, Insurance Operations | India, Brazil, China, Mexico, Belarus, Philippines, South Africa, Romania, and Argentina | Over $5 billion |
| ICICI OneSource (India) | Call centers | India | Below $100 million |
| ICT Group (US) | Call centers | Philippines | $100 million-$500 million |
| Infosys Technologies (India) | Software Development, Network Support, Banking, Mortgage Processing | India, Czech Republic, China, Australia | $1 billion-$5 billion |
| Mphasis Corp. (India) | Financial Services | India, China, Australia | Under $100 million |
| OfficeTiger (US) | F&A, Financial Services, Transaction Processing | India, Sri Lanka | Under $100 million |
| Patni Computer Systems (India) | Software Development,Network Support, R&D/Engineering | India | $500 million-$999 million |
| Sapient (US) | Software Development | India | $100 million-$500 million |
| Satyam (India) | Software Development, Network Support, R&D/Engineering | India, China, Hungary, Brazil, Australia | $500 million-$999 million |
| SITEL (US) | Call Centers | India, Phillipines, Brazil, Spain, Mexico, Panama | $500 million-$999 million |
| Softtek (Mexico) | Software Development | Mexico, Spain, and Brazil. | $100 million-$500 million |
| SR.Teleperformance (France) | Call Centers | Philippines, Indonesia, Mexico, Brazil, Argentina, Spain | Over $1 billion |
| Stream (US) | Call Centers | India, Tunisia, Dominican Republic, Poland | $100 million-$500 million |
| Sykes Enterprises (US) | Call Centers | India, Philippines, China | $100 million-$500 million |
| Syntel (US) | Software Development | India | $100 million-$500 million |
| Tata Consultancy Services (India) | Software Development, R&D/Engineering, F&A, Telecom, Transportation, Hospitality Operations | India, Hungary, Brazil, Uruguay, Chile, China | $1 billion-$5 billion |
| TeleTech (US) | Call Centers | India, Philippines, Malaysia, China, Northern Ireland; Spain, Mexico, Argentina, Brazil | Over $1 billion |
| vCustomer Corp. (US) | Call Centers | India | Below $100 million |
| West Corp. (US) | Call Centers | India, Philippines, Mexico, Canada, Jamaica | $500 million-$999 million |
| Wipro (India) | Software Development, R&D/Engineering, Demand Management, Mortgage Processing, Transportation Operations, Healthcare Operations, Banking, Mortgage Processing | India, Canada | $1 billion-$5 billion |
| WNS Global Services (India) | Transportation Operations, Healthcare Operations, Banking, Mortgage Processing | India, Sri Lanka | Below $100 million |
| 24/7 Customer (India) | Customer Service | India, Philippines | Below $100 million |
| Data: Gartner, Company |
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